CONDITIONS OF HIRE
Reservations of accommodation are accepted on the following conditions:
- We only act as agents for the owners, therefore the hiring contract shall be
between the hirer and the property owner for which the booking is made and shall
be deemed to be made subject to these conditions of hire. - Included in the brochure letting fee is £22 per week and £10 per mini-break cancellation fee, in the event of cancellation (see clause 6) this portion is not refundable.
- For bookings made more than eight weeks before arrival, a deposit of ONE THIRD
of the hire charge is payable on booking, the balance being payable not less than
eight weeks before commencement of the booking. - For bookings made eight weeks or less on arrival, the FULL AMOUNT is payable
on booking. - Once a Confirmation of Booking has been issued, the hirer is responsible for the total
advertised price of the property on the Confirmation of Booking. Any extra costs
ie: heating, electricity, linen, requested by the hirer must be paid to the property owner. - If the hirer is forced to cancel the holiday because of death, serious injury or
illness of: Husband, Wife, Father, Mother, Father-in-law, Mother-in-law, Brother,
Sister, Child or close business associate (Partner or Co-Director), or because
of redundancy, jury service, pregnancy, posting by H.M. services. Full refund six
weeks before start date, 50% refund two weeks before start date providing such
cancellation is confirmed in writing and the appropriate certificate being sent to us,
COAST & COUNTRY HOLIDAYS will:
a) Refund in full deposit paid (Less cancellation fee & a £30 inc. VAT & administration fee).
b) Refund in full, if already paid, the balance of hire monies (Less cancellation fee and a £30 inc. VAT and administration fee), if not already paid the hirer is relieved of this liability. - Any cancellations must be in writing, if however, the cancellation is not for the
reasons stated in paragraph 6 above, the hirer remains as stated in paragraph 5,
liable for the full balance of hire. The deposit will not be refunded. Should the
owner be able to relet the property, the balance will, at the owners discretion, be
refunded, less a charge of £30 administration fee. - Alteration to bookings. Once a booking has been confirmed we can not accept
a change of holiday property. We may however, (by agreement with the owner)
accept a change of holiday dates, provided we have 8 weeks notice. A fee of £30
inc. VAT will be made to cover administration costs. No change will come into effect
until we have received your written confirmation plus fee. - The property will conform to a standard of cleanliness and its equipment is
maintained in safe and working order. The use of equipment, amenities and facilities
not under the control of the owner is at the risk of the hirer ie: swimming pools, lakes, boats, beach huts are entirely at the users risk and the owner and our agency will not accept responsibility for injury to guests or third parties or for loss or damage to their belongings, cars or contents, or any personal possessions of any kind. Hirers should appreciate that the property is furnished to the taste and in the style of the owner. Owners or the agent can not be held liable for any sudden invasion of pests or break down of any appliances. - All damage and breakage to the property or its contents must be reported to the
owner or key holder/caretaker as soon as possible. The owner or his agent will
repair the damage as soon as practical. Damage or breakage caused by the act or
omission of the hirer or persons attending the property at the hirer’s invitation must
be repaired or replaced by the hirer at the hirer’s expense or paid for by the hirer
within 7 days of the cost of repair or replacement being determined and notified
to the hirer. - Linen, where provided, is changed between tenancies. Visitors staying more than
one week will be supplied, if requested, with fresh linen each week, provided the
hirer specifies at the time of booking. - No more than the maximum number of persons, as stated in the brochure, may
occupy a property. If this condition or a condition of no single sex parties (where
applicable) is not observed, the owners reserve the right to refuse admittance due
to noncompliance with this condition. - The hirer is responsible for the property and is expected to take all reasonable care
of it. All equipment, utensils etc., must be left clean and the property must be left
clean and tidy at the end of the hire period. If you do not leave the property as you
found it, there will be a charge for any extra cleaning, or the owner may ask for a
refundable deposit on arrival. - If the hirer is not entirely satisfied with the accommodation offered, they must
contact the owner or the owners representative immediately and attempt to
resolve the problem. If the situation can not be resolved we will be with you as
soon as possible to inspect the property, DO NOT VACATE the property, as it is
harder to justify your complaint once you have returned home. If you still wish to
pursue your complaint the holidaymaker must put their complaint in writing within
7 days of their return from their holiday, to COAST & COUNTRY HOLIDAYS. - Pets, where permitted (as indicated on the individual property details) are the
responsibility of the hirer and must be kept under strict control at all times and
remove all trace inside and outside of pet occupation. Pets must not be left
unattended at any time in the holiday property and are not permitted on furniture
or beds. The hirer remains liable for all damage or extra cleaning caused by the
pet. If a refundable deposit is paid and damage has been caused this will be used
and any balance refunded, but this is without prejudice to any further claim from
the property owner. - The hirer shall be entitled to occupy the property for holiday purposes only and
this agreement shall not confer on the hirer any security of tenure within the terms
of the Housing Act 1988 pursuant to which the occupation shall be deemed to be
by way of an excluded tenancy. - The property owner reserves the right to refuse any booking without
explanation. - The agency can not be held responsible for the owner withdrawing the property.
We will endeavour to offer the hirer suitable alternative accommodation at the
same cost, should the alternative accommodation be of a higher price the agency
reserves the right to charge the hirer the difference. If the alternative is not
accepted by the hirer a full refund of monies will be paid and the property owner
and agency will be under no other liability. - Every care has been taken to ensure correctness of property details at time of going
to press in this brochure and on our website. However, as the property owner
may make changes without advising us, we accept no liability for misrepresentations
unless they are from our negligence. - Value Added Tax, where appropriate, is included in the rentals quoted.
- Data Protection Act: We are the sole owner of the information collected on our
website and in our brochure. Therefore, we DO NOT disclose email addresses or
any other personal information. - The booking request taken on our website is not a confirmed booking, until we have
telephoned you and agreed suitability and taken a deposit or full amount of monies.