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CONDITIONS OF HIRE

Please read carefully - these conditions of hire apply to all bookings that we receive by:
email, telephone, on-line or post and are deemed accepted by you. Thank you.

Reservations of accommodation are accepted on the following conditions:

1. We only act as agents for the owners, therefore the hiring contract shall be between the hirer and the property owner for which the booking is made and shall be deemed to be made subject to these conditions of hire.

2. Included in the brochure letting fee is £22 per week and £10 per mini-break cancellation fee, in the event of cancellation (see clause 6) this portion is not refundable.

3. For bookings made more than eight weeks before arrival, a deposit of ONE THIRD of the hire charge is payable on booking, the balance being payable not less than eight weeks before commencement of the booking.

4. For bookings made eight weeks or less on arrival, the FULL AMOUNT is payable on booking.

5. Once Coast & Country Holidays Norfolk Ltd. has issued a ‘Confirmation of Booking’ the hirer is responsible for the total advertised price of the property as detailed on the Confirmation of Booking. Any extra costs for items such as linen, which was requested by the hirer, must be paid according to details in our published current brochure. Coast and Country Holidays Norfolk Ltd. reserve the right to pass on any increase in price for fuel charges to the hirer.

6. If the hirer is forced to cancel the holiday because of death, serious injury or illness of: Husband, Wife, Father, Mother, Father-in-law, Mother-in-law, Brother, Sister, Child or close business associate (Partner or Co-Director), or because of redundancy, jury service, pregnancy, posting by H.M. services. Full refund six weeks before start date, 50% refund two weeks before start date providing such cancellation is confirmed in writing and the appropriate certificate being sent to us, Coast & Country Holidays Norfolk Ltd. will:

a) Refund in full deposit paid (Less cancellation fee & a £30 inc. VAT administration fee).

b) Refund in full, if already paid, the balance of hire monies (less cancellation fee and a £30 inc. VAT administration fee), if not already paid the hirer is relieved of this liability.

7. Any cancellations must be in writing, if however, the cancellation is not for the reasons stated in paragraph 6 above, the hirer remains as stated in paragraph 5, liable for the full balance of hire. The deposit will not be refunded. Should the owner be able to relet the property, the balance will, at the owner’s discretion, be refunded, less a charge of £30 administration fee.

8. Alteration to bookings. Once a booking has been confirmed we can not accept a change of holiday property. We may however, (by agreement with the owner) accept a change of holiday dates, provided we have 8 weeks notice. A fee of £30 inc. VAT will be made to cover administration costs. No change will come into effect until we have received your written confirmation plus fee.

9. The property will conform to a standard of cleanliness and its equipment is maintained in safe and working order. The use of equipment, amenities and facilities not under the control of the owner is at the risk of the hirer ie: swimming pools, lakes, boats, beach huts are entirely at the users risk and the owner and our agency will not accept responsibility for injury to guests or third parties or for loss or damage to their belongings, cars or contents, or any personal possessions of any kind. Hirers should appreciate that the property is furnished to the taste and in the style of the owner. Owners or the agent can not be held liable for any sudden invasion of pests or break down of any appliances.

10. All damage and breakage to the property or its contents must be reported to the owner or key holder/caretaker as soon as possible. The owner or his agent will repair the damage as soon as practical. Damage or breakage caused by the act or omission of the hirer or persons attending the property at the hirer’s invitation must be repaired or replaced by the hirer at the hirer’s expense or paid for by the hirer within 7 days of the cost of repair or replacement being determined and notified to the hirer.

11. Linen, where provided, is changed between tenancies. Visitors staying more than one week will be supplied, if requested, with fresh linen each week, provided the hirer specifies at the time of booking.

12. No more than the maximum number of persons, as stated in the brochure, may occupy a property. If this condition or a condition of no single sex parties (where applicable) is not observed, the owners reserve the right to refuse admittance due to noncompliance with this condition.

13. The hirer is responsible for the property and is expected to take all reasonable care of it. On vacation of the property all equipment, utensils etc. and the property must be left clean and tidy as at the commencement of the holiday. If you do not leave the property as you found it, there will be a charge for any extra cleaning, or the owner may ask for a refundable bond on arrival.

14. If the hirer is not entirely satisfied with the accommodation offered, they must contact the owner or the owner’s representative immediately and attempt to resolve the problem.
If the situation can not be resolved we will be with you as soon as possible to inspect the property, DO NOT VACATE the property as it is harder to justify your complaint once you have returned home. If you still wish to pursue your complaint the holidaymaker must put their complaint in writing within 7 days of their return from their holiday, to Coast & Country Holidays Norfolk Ltd.

15. Pets, where permitted (as indicated on the individual property details) are the responsibility of the hirer and must be kept under strict control at all times and remove all trace, inside and outside, of pet occupation. Pets must not be left unattended at any time in the holiday property and are not permitted on furniture or beds. The hirer remains liable for all damage or extra cleaning caused by the pet. If a refundable deposit is paid and damage has been caused this will be used and any balance refunded, but this is without prejudice to any further claim from the property owner.

16. The hirer shall be entitled to occupy the property for holiday purposes only and this agreement shall not confer on the hirer any security of tenure within the terms of the Housing Act 1988 pursuant to which the occupation shall be deemed to be by way of an excluded tenancy.

17. The property owner reserves the right to refuse any booking without explanation. Also to allow the property owner or his/her representatives access to the property at any resonable time during the period of the holiday.

18. The agency can not be held responsible for the owner withdrawing the property. We will endeavour to offer the hirer suitable alternative accommodation at the same cost, should the alternative accommodation be of a higher price the agency reserves the right to charge the hirer the difference. If the alternative is not accepted by the hirer a full refund of monies will be paid and the property owner and agency will be under no other liability.

19. Every care has been taken to ensure correctness of property details at time of going to press in this brochure and on our website. However, as the property owner may make changes without advising us, we accept no liability for misrepresentations unless they are from our negligence.

20. Value Added Tax, where appropriate, is included in the rentals quoted.

21. Data Protection Act: We are the sole owner of the information collected on our website and in our brochure. Therefore, we DO NOT disclose email addresses or any other personal information.

22. The booking request taken on our website is not a confirmed booking, until we have telephoned you and agreed suitability and taken a deposit or full amount of monies.