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ALL YOU NEED TO KNOW

ABOUT US

Coast and Country Holidays Norfolk Ltd. is based in Wymondham Norfolk, and specialises in Norfolk and Suffolk self-catering holidays. For the over a quarter of a century we have helped thousands of couples, families and groups to find the perfect property to be the base for their holiday, short-break or stop-gap property let.

Local knowledge, experience and a great mix of properties enable us to efficiently match the needs of our Customers with their location, facilities and calendar needs. We personally inspect all of our properties to ensure that standards remain high and that we are always up-to-date with the facilities and local amenities on offer.

So whether you are looking for a comfortable bungalow, a charming cottage with a cosy open fire, a spacious barn conversion or a large house and garden to allow two families to holiday together, we can help you choose from our properties throughout the beautiful Norfolk and Suffolk coastal, broads and countryside settings.

Our service is traditional in that we still enjoy personal contact with our property owners and Customers, many of whom come back to us time after time. We also recognise that in this technological age, many people like to select and review their holidays on-line. We hope that we are able to cater for both, so if you prefer the personal touch, please give one of our friendly staff a call on 01953 604480. If you prefer to use the internet, then click away. Our site is full of information about our region. See the Explore the Area sections. Our Availability search allows you to select the perfect property for you and see if it is available when you want to visit. There are also separate searches within each region (Coast, Broads and Country) to allow you to select a property by the number of people in your party. We also have a Special offers section, which is updated each month – so keep checking back.

If you already know East Anglia, you’ll love it... if you are preparing for your first visit, we promise that you’ll want to keep coming back for many years to come. People wax lyrical about our countryside, big skies, heritage, coastline and charming villages and market towns. Someone once said that the best thing about East Anglia is that it is on the way to nowhere!

So bring your partner, put your family in the car and even bring your dog as they can stay with you for no extra charge in most of our properties. Coast and Country Holidays can help you to find the perfect short break to recharge your batteries, the perfect location for a longer, well deserved holiday or we can arrange a property if you need to stay for a few months whilst you are changing jobs or between properties.

We look forward to speaking with you soon.

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ABOUT OUR PROPERTIES

All our properties are personally inspected and approved by Coast & Country Holidays Norfolk Ltd.

All cottages are self-contained, equipped and cleaned between lets, so all you have to do is unpack and put the kettle on.

Every care has been taken to ensure correctness of the details on this website and in our brochure, however we can not be held responsible for any changes beyond our control.

On arrival at your holiday home you can safely assume that:-

• All cottages are cleaned between lets, so all you have to do is unpack and put the kettle on.

• If you do not leave the property as you found it, there will be a charge for any extra cleaning, or the owner may ask for a refundable deposit on arrival.

• The kitchen will be equipped with:- Gas or electric cooker, fridge, has ample storage and work   space, cutlery, crockery, pans etc.

• The bathroom has a bath, (some with shower attachments), a washbasin and toilet, shower room has shower cubicle, a washbasin and toilet.

• That all beds are supplied with either blankets or duvets, plus pillows. Some owners provide bed linen, but where no linen is stated, please bring your own top and bottom sheets, pillowcases, towels and tea towels. Most owners provide a cot, but never cot linen, please bring your own.

• Televisions will be colour unless otherwise stated.

• Electricity, central heating and fuel are as described in individual property details.

• A good many of our properties accept pets free of charge, please check beforehand if bringing two or more to obtain owner’s permission. PLEASE, pets should never be left unattended, never allowed upstairs, on furniture or beds and a poop-a-scoop used when appropriate. Owners may require a refundable bond payable on balance.

• Most have parking space, some have a garage.

• All prices are per property (not per person).

• Please inform us at time of booking, if anyone in your party has any special requirements, or is dependant upon a wheelchair or otherwise disabled to ensure suitability of accommodation.

• All prices include Holiday Cancellation Protection Scheme.

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YOUR MONEY BACK IF YOU ARE FORCED TO CANCEL

The scheme will entitle the hirer to a full refund of both the deposit, and the balance if paid,
(less £22 cancellation fee) and £30 inc. VAT administration fee if not already paid the hirer will be relieved of the liability for the balance. If the hirer is forced to cancel the holiday due to death, serious injury or illness of: Husband, Wife, Father, Mother, Father-in-law, Mother-in-law, Brother, Sister, Child, Partner or Co-director, or, because of redundancy, jury service, pregnancy, posting by H.M. services. Full refund six weeks before start date, 50% refund two weeks before start date and providing such a cancellation is confirmed in writing and the appropriate certificate being sent to Coast & Country Holidays Norfolk Ltd.

If the cancellation is not for one of the above reasons, then the hirer remains liable for the full balance of hire and the deposit is forfeited. However, if we are able to relet the property, the balance, if already paid will be refunded, less £22 cancellation fee and a £30 inc. VAT administration fee, if the balance has not been paid, then the hirer will be relieved of this liability. The deposit will not be refundable. The hirer for the purpose of this scheme shall be the person whose name and signature appears on the booking form.

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MINI BREAKS

Mini-breaks are available for a maximum of 4 nights on properties marked. From
October through to March, excluding Bank Holidays, Half Terms, Christmas & New Year.
Spring/summer short breaks only available one week before start date.

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HOW TO MAKE A BOOKING

Booking a holiday with Coast & Country Holidays Norfolk Ltd. is simple and straight forward. First select which property and dates you require (Tip: Make a list, especially later in the season) then, either go to our website; www.HOLIDAYEAST.co.uk or telephone our office on 01953 604480 and we will advise you of the availability of your choice and make a BOOKING for you. If you visit our website just click Availability Search, then enter your search criteria, select the number of nights and a start date, then Click Search. All the available properties which match your criteria, will be displayed – click More Info to find out more about any of the properties. Full property details are displayed, click Pricing & Availability to find out the price of the property you have selected. You can then either call us on 01953 604480 to make a booking or use our simple-to-use ONLINE BOOKING SYSTEM.

Note:  Telephone bookings or enquiries may be made THROUGHOUT THE YEAR (excl. Bank Holidays) 9.00am to 5.30pm MONDAY to FRIDAY, 9.00am to 12am SATURDAY. Outside these times we have an answer-phone service enabling us to deal with your enquiry as soon as our office reopens.

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BOOKING FEES

For bookings made EIGHT weeks before the start of your holiday the DEPOSIT shall consist of ONE THIRD of the total letting fee. For bookings made EIGHT WEEKS or LESS BEFORE THE START OF YOUR HOLIDAY, the FULL AMOUNT is payable. PLEASE NOTE, reminder notices are only sent automatically from our online booking system. Summer bookings are for a minimum of one week (most Saturday to Saturday, some Friday to Friday) starting at 4pm on the day of arrival, and ending at 10am on the day of departure.

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OVERSEAS BOOKINGS

Sterling cheques drawn on a U.K. bank or, Euro cheques made out in sterling up to a value of £695.00. Payment by bank transfer:- Transfers to be made in pounds sterling, to
Coast & Country Holidays Norfolk Ltd.

Please call us on 01953 604480 for our bank details, prior to the payment date. All charges must be paid by the hirer.

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ALTERATIONS TO BOOKINGS

Once a booking has been confirmed we can not accept a change of holiday property. We may however, by arrangement with the owner, accept a change of holiday dates, provided we have 8 weeks notice. A fee of £30 inc. VAT will be made to cover administration costs.
No change will come into effect until we have received your written confirmation plus fee.

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COMPLAINTS

If any problems arise in your holiday home - YOU MUST contact the owner, caretaker or keyholder IMMEDIATELY and they will do their best to resolve the problem as quickly as possible. If the situation can not be resolved, we will be with you as soon as possible to inspect the property. DO NOT VACATE the property as it is harder to justify your complaint once you have returned home. If you still wish to pursue your complaint, you must write within 7 days to Coast & Country Holidays Norfolk Ltd.

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OUR DETAILS

Coast & Country Holidays Norfolk Ltd. 
46 Back Lane
Wymondham
Norfolk
NR18 0LB

TEL: 01953 604480
EMAIL: relax@HOLIDAYEAST.co.uk
FAX: 01953 604685

Registered in England & Wales. Company Registration No.: 7190140
VAT Registration No.: 988 1351 81

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Coast & Country Holiday supports the 'Normal for Norfolk' Campaign